Terms & Policies

Cancellations and changes

Our goal at La Spesa is to process orders efficiently for fast delivery. Because food items, housewares or gift baskets are immediately prepared after orders are placed we are unable to provide cancellation or change options.

Exchanges & return

Pursuant to health and safety regulations, we are unable to exchange or accept returns on food products.

Privacy

We respect your privacy and believe privacy is important. Please be assured that we do not sell or share your information with third parties, and we are PCI Compliant. We may work with outside companies to perform functions on our behalf such as delivering orders, sending emails and processing credit card payments. However, they have access to only the personal information required to perform their duties. If you have any further questions regarding our privacy policy, please contact us at info@laspesamarket.com

Shipping & Delivery

GREATER TORONTO AREA

  • Sun-Tues: Orders received before 3:00pm ET on Tuesday will be delivered by Friday of the same week.
  • Wed-Sat: Orders received before 3:00pm ET on Saturday will be delivered by Wednesday of the following week.

We offer local delivery in the Greater Toronto Area from Monday to Friday, between 9:00am and 5:00pm Eastern Time. During the holiday season, residential gifts may be delivered up until 8pm. Please note that delivery is attempted on the date selected, however, we are unable to guarantee delivery on that date. If a recipient is not available when delivery is attempted, the gift may be left with reception, concierge, a neighbour or on the front porch if the area is considered safe by our driver. If the area is deemed unsafe or there is nobody available to accept the gift on the recipient’s behalf, it will be returned to our head office and the sender will be contacted for further direction.

ACROSS CANADA

  • Mon−Fri: Orders received before 10:30am ET for addresses outside the GTA will be delivered within the following timeframes:
  • Ontario & Quebec: 1−3 business days.
  • Other Provinces/Territories: 4−9+ days*.
  • Please note: we work with third party for deliveries outside of the Greater Toronto Area and are unable to redirect deliveries with this partner once they have left our warehouse.

Shipping & Delivery – Holiday Deadlines

For Christmas delivery, please order no later than:

  • ON, QC – December 15
  • GTA – December 18